Enquiry

Enquiry management for travel company

Travel companies are seeking to thrive and excel in the ever-evolving travel industry with an online enquiry management feature. Enquiry Management feature that is capable to meet all enquiries of customers. from all resources namely, email, phone, website forms, portals, social media messages, travel app, B2B, B2C and others seamlessly.

The Enquiry Management feature holds a prime significance for travel companies. wherein customized tailored personalized responses, reduction in the turnaround time, not only ensure growing customer satisfaction but also positions travel businesses for sustainable growth in business. The advent of digitization and growing competition in the travel businesses further enhances the importance of travel software for Enquiry management

Growing Importance and features of Signature by Sriggle -Enquiry Management

Online Signature by Sriggle –Enquiry Management feature holds a great importance in managing all the enquiries of the travel companies with seamless ease. It facilitates user friendly GUIs, tracking of enquiries, enhancing customer satisfaction and instant MIS anywhere anytime. It not only facilitates instant copy of enquiries and its related itineraries but also generate various reports including analytics. Some of its unique features include the following:

Centralized repository for all enquiries – seamless workflow

With growing importance of enquiries in growth of business the best hotel management software, flight ticketing system and online reservation systems are so designed to ensure that all enquiries are captured in a centralized repository regardless of their source of origin. Online Signature by Sriggle –Enquiry Management feature ensures that a lead is captured /generated, and responses sent as per the response's guidelines and time frames. It ensures that no enquiry is missed and an automated follow-up mechanism / alerts help in converting these leads into likely business. This eliminates the need to constantly review multiple portals / sources for lead generation.

Enhance efficiency with automation

Signature by Sriggle Enquiry management feature automates operation (a must evolving feature for any online reservation systems,) -. like acknowledgements, generation of lead, allocating the lead to concerned executive, drafting and sending of response, seeking confirmations, follow-ups till acceptance or rejection/ closure by the customer. This eliminates manual intervention and scope of any error. Automated workflows allow travel companies to provide exceptional personalized customer service and convert leads into bookings and enhance efficiency. The feature to copy an existing enquiry / itinerary enhances and customizing it reduces turnaround time

Personal ized customer engagement

The feature has been so designed that any communication, besides being professional, has a personal connection too. The proposed itineraries are based on the travel interests, destinations preferred, interests and previous history of travel destinations by the customer.

Real-time Tracking and Notifications

The feature facilitates travel companies to keep track on the enquiries in real time. – Automated alerts and updates help the team keep track of new enquiries, status updates, pending actions, and incidents enhancing customer delight.

Scalable architecture and integration capabilities

With its scalable architecture, it keeps up with evolving technology and business requirements. It ensures sustainable growth. It facilitates travel companies to easily integrate third party travel applications tools, booking engines, CRM platforms, new modules, API’s and functionalities ensuring seamless travel experience

Customized Profiling and Categorization for better workflow

It facilitates travel companies to create customized profiles of the customer and categorize the enquiry received based on the information received from the customer. This helps in automatic resource allocation and brings about efficiency in the workflow task distribution, providing faster resolutions and better customer service.

Response Templates and Automation

An inbuilt feature is a centralized repository of response templates which can be customized, standardized and incorporated to respond to enquiries, reduce turnaround time, minimize errors and ensure that all the desired information has been accounted for in the reply. Automated responses, follow-up messages, and reminders enhance customer satisfaction and customer delight.

Measuring Performance Analytics

It facilitates analytics reports pertaining to management enquiry namely customer enquiries, response and resolution time etc. The analytics helps travel companies to work in areas which needs improvement and optimize the workflow

Transform your business with Dynamic Sriggle Enquiry Management feature

Empowered by real time seamless dynamic, customized, robust evolving scalable technology tools supported by AI and APIs, reduced turnaround time, meeting customer expectations, Signature by Sriggle – Enquiry management feature not only meets the requirement of the travel company it contributes to quality product, operating efficiency, enhanced customer satisfaction, value for money and overall business growth. It ensures a competitive edge over the competition.

Experience the great transformation into the Digital world by making the right choice and reap the benefits of Signature by Sriggle Enquiry management solutions. Plug in any enquiry loss and take an informed decision. Enhance customer base and contribute to the less paper -Go green initiative and save Mother Earth.

Package Quote

FAQs

Is Sriggle Enquiry Management software the right choice for travel agencies?

Yes, Sriggle Enquiry management ensures transparency, timely response as per TAT, minimizes chances of error or missing it, supports online tracking mechanism and audit trail. It eases manual interaction with the customers and always makes an informed decision based on the customer's travel needs. 

Can you manage all your customer inquiries in one place with Sriggle?

All enquiries are captured in a centralized repository regardless of their source of origin. This eliminates the need to constantly review multiple portals / sources for lead generation. It ensures that no enquiry is missed out

Is it possible to improve the quality of offerings with Sriggle?

With Sriggle Enquiry management, you will get a clear picture of where your travel business holds the scope for betterment, and you can take suitable measures / workflow enhancement to meet the desired quality level.