Vinita holds a substantial experience in handling clients, providing support and training.
Working with destination management software, Vinita is responsible for enhancing customer satisfaction and user experience. She takes care of product support for clients and handles user queries, escalations via various business communication mediums. She is a major link between our clients and technical team. She acts as a first “Point of Contact” for solving complex business gaps with clients.
Vinita is an empathetic trainer who understands the needs of clients from all requisitions. Her happy to help nature has led her achieve intensive understanding of various clients and their specific pain areas. She educates the individual users with respect to the utilization of the system resulting business growth. One of the key challenge for Vinita is to provide solution with least “Turn Around Time” and she strives to make it swiftly with each query she receives in.
She is a versatile conversationalist who always exceeds our expectations in keeping our client’s content and indeed, is an asset to the organization.