Sam provides strategic direction, policy guidance, and consultancy. Based in Switzerland, Sam has 3 decades of experience driving innovation and stability for complex IT infrastructures while leading global expansion for companies in the Travel, Aviation, Manufacturing, and Telecommunication industries.
Sam has held numerous roles in the travel industry. Sam spent 23 years at Electronic Data Systems (EDS) where he travelled the globe learning IT systems, organizational cultures, and how things work in each country. At EDS, he managed flight operations systems for major airlines such as Eastern and Continental. Sam also served as Chief of Staff for the $60 million acquisition of Swissair’s IT firm Atraxis in Zurich, Switzerland. This acquisition was a key component of the creation of a Travel and Transportation Center of Competence in Europe for EDS. As a VP of Delivery for EDS, he led the management of mainframe and distributed systems, including management of the world’s largest airline reservation system for the client Sabre. Finally, Sam spent 5 years managing the client relationship and Global IT footprint for the engine manufacturer Rolls-Royce.
At Kuoni Travel Holding Ltd., Mr. Tucker served as the Vice President of Global Infrastructure Technology where he instituted a private cloud structure built specifically to increase Customer Success for the numerous brands within the Kuoni umbrella.
Sam served in various senior-level positions at T-Systems where he led the transformation of a Finnish Manufacturing company's global IT to a managed service provider. This included leading the Customer Success aspects of the account including global team development and management, full IT management of 280 local sites and 20,000 client end users, as well as one of the largest SAP installations in Europe.
Sam is known for his common-sense approach to issues, driving quality and innovation while building Customer satisfaction on a Global scale.
Sam holds a Bachelor of Science degree in Business from The University of Central Florida, advanced leadership certification from Ashorne Hill College in the UK, as well as PMP, ITIL, and Scrum certification.